If the city in which you wish to deliver is not in our coverage, consult our advisors via Whatsapp +1 (951) 238 41 88, they will inform you of the shipping cost. By entering your zip code on the purchase form you will be able to verify if we ship to that location. Correct delivery details: Delivery details must be completely correct, including telephone numbers, address, city and postal code. We do not verify delivery details. Any error in this data will delay delivery or ultimately prevent your arrangement from being sent (In these cases, NO type of refund applies). Delivery in public places: We do not deliver gifts in public places. We also do not deliver to students during class hours. Delivery in companies and businesses: Refunds do not apply for merchandise sent and not received. Extra costs may apply for re-attempt delivery or change of delivery address. Delivery times: Once payment is confirmed, we have one to two business days to prepare and deliver your arrangement. To be aware of the process, you can contact us via Wp. In no case at exact time. Please note that proof of payment is required to generate the order. Orders placed after 2 pm may be scheduled for delivery the next day. On special dates such as Valentine’s Day, Women’s Day, Mother’s Day, Love and Friendship and others, deliveries will be during the day, we CANNOT guarantee a special schedule. For delivery of arrangements. THEY WILL HAVE DOMICILE CHARGE
according to miles of distance. Confirmation of your delivery will be available the next business day from the date you requested shipping. On special dates, confirmation may take longer.
“Funeral arrangements will be given high priority and you will agree on a delivery time with our sales advisors on WhatsApp + 1 (951) 238 41 88 Sales Advisor.
Exchanges
Exchange, Return and Refund Policies. Flowers are a perishable product and their lifespan may vary according to many external conditions unrelated to Andrea’s Petals flower Shop. Changes will only be made if requested 3 hours after the time of delivery of the Flowers has been confirmed. Changes may be made partially according to the flowers that are not in good condition. To make a complete change of the arrangement, the return of the floral arrangement and accessories that were originally delivered (additional products) and in the same conditions will be required. If you are not satisfied with the product delivered, you must send an email to returns attaching a photo of the product and explaining the reason for the claim, within 3 hours from the time of delivery. We will analyze your claim within a maximum period of 2 hours. Your claim will not be approved without a photo that corroborates the aforementioned problem. We will proceed to make a re-delivery or refund the money to your credit card or deposit according to the payment method. According to Payu.com.co platform policies. If delivery was not possible on the selected delivery day, a new delivery date will be arranged if possible or the money paid will be refunded. Within 5 to 15 business days.
Returns and Claims Advisor Whatsapp +1 (951) 238 41 88
